AI Literacy Training

AI tools such as ChatGPT, Microsoft Copilot, DeepL, Gemini, Claude and other AI-supported applications are becoming part of everyday work. They create new opportunities for productivity, communication, analysis and innovation, and they also raise important questions:

• What data can I enter into an AI tool?
• Can I trust AI-generated results?
• When do I need human review?
• How can I recognise risks such as hallucinations, bias or data leakage?
• And what does the EU AI Act mean for employees and organisations?

AI Literacy Essentials is a practical training for employees and organisations that want to use AI safely, responsibly and confidently at work. The course helps participants understand how AI systems work, evaluate AI outputs critically, protect sensitive information and act responsibly in real workplace situations.
The training is designed in line with the AI literacy expectations of Article 4 of the EU AI Act. For corporate clients, it follows the tiered, role-based approach recommended by the German Bundesnetzagentur (BNetzA), the national market surveillance authority for the AI Act. It can support organisations in documenting AI literacy measures for their employees ahead of enforcement.

Under Article 4 of the EU AI Act, providers and deployers of AI systems are expected to take measures to ensure a sufficient level of AI literacy among staff and other persons using AI systems on their behalf.

This means organisations need to consider not only whether employees use AI, but their technical knowledge, experience, education, training, work context, and the people or groups affected by AI-supported outputs or decisions. The obligation has applied since February 2025 and national market surveillance authorities across the EU, including BNetzA in Germany, begin active enforcement from 2 August 2026.

German regulatory guidance goes further: a lack of AI literacy among staff can be treated as a breach of an organisation's duty of care, particularly where it contributes to harm.Genuine AI literacy helps organisations use AI safely, responsibly and effectively, while reducing risks for employees, customers and the business.

AI literacy is more than basic AI knowledge. It includes awareness, critical thinking, responsible behaviour and the ability to use AI systems safely in a specific workplace context. Research on AI literacy in the workplace (Wienrich & Carolus et al., BMAS AI Observatory) confirms that genuine AI competence spans five dimensions: understanding, reflection, behaviour, motivation/confidence, and human - AI interaction. This training is built around that same five-dimensional view, not just a checklist of rules.

After the training, participants will be able to:

• understand key AI concepts, including generative AI, large language models and AI-supported workplace tools;
• recognise where AI appears in daily work and how it can support different tasks;
• understand the basic expectations of Article 4 of the EU AI Act and the enforcement timeline;
• use AI tools safely and responsibly in their work context;
• identify risks such as hallucinations, bias, overreliance, confidentiality issues and data protection concerns;
• evaluate AI-generated outputs critically and decide when human review is required;
• understand what data should not be entered into AI tools;
• recognise AI-related cyber security risks such as phishing, deepfakes and social engineering;
• recognise and work through common emotional responses to AI, including anxiety about being replaced and build confidence in appropriate use;
• communicate concerns, mistakes or unexpected AI behaviour appropriately;
• apply practical guidelines for responsible AI use in everyday work.