Dash is an open-source decentralized cryptocurrency that focuses on the payment industry. Dash offers a portable, inexpensive, and fast form of currency. It can be spent securely both in person and online with minimal charges. Dash is a cryptocurrency based on Bitcoin that aims to become the most user-friendly and scalable global payment system possible. On top of Bitcoin's feature set, Dash offers instant transactions with InstantSend and private transactions with PrivateSend. Dash operates on a self-governing and self-funding model, which lets the Dash network reward individuals and businesses for work that adds value to the network. This decentralized governance and budgeting system makes Dash one of the first successful decentralized autonomous organizations (DAO).
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article.Motivation for change
Since 2015, Dash Core Inc. has become one of the leading companies in the cryptocurrency market. From the beginning of the project to late 2016, Dash Core Inc. was a team of only a few people, mostly volunteers. In late 2017, the IT department had growth four times with permanent staff, and the business team is doubled (marketing, communication, business devs, HR, etc.).
As the company has been rapidly evolving, it faced typical growth issues:
- The organizational structure, business processes, and roles were not fully formalized.
- Communication was ineffective, both internal and external.
- Resources were distributed inefficiently, with team members involved in too many parallel projects, or relocated between projects with no schedule.
- Key stakeholders were overwhelmed with multiple roles.
- There was no way to track the progress of individual tasks in a transparent enough fashion.
- Team members didn't have clear goals or priorities.
- There were dependencies on key stakeholders in a number of areas.
- Documentation was incomplete.
- There were problems with scaling the organization.
Most organizations are no strangers to these internal challenges, leading to systemic dysfunctions that endangered the company's ambitious goals. Examples of these dysfunctions in the Dash Core Inc.:
- Business was not aligned with development; individual teams were not aligned with each other. With no common vision, every team did whichever tasks they wanted to, instead of doing what the business' goals called for.
- Without consistent task planning or tracking, priorities shifted aimlessly. There was no way to predict what and when it would be delivered to users.
- The top management could not track which team was responsible for which tasks. This lack of transparency happened because there were no communication channels between the top management and the teams: no reporting, or any other methods to let them know the current task status or schedule.
- There was no structure in place that ensured consistent delivery. The roles weren't formalized and had no clear description; team members interpreted them differently.
- Team leads had to be a Product Owner, developer, head, and project manager. Eventually, the key stakeholders were overloaded and couldn't be an expert in all of those areas.
- The Crypto Enthusiasts community — one of the biggest investment sources for Dash Core Inc., and its immediate consumer — were unsatisfied due to a lack of transparent scheduling and delivery of the promised new features.